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SHIPPING & RETURNS

SHIPPING POLICY

All order from QUDO PETS are FREE!

Special delivery is available if requested.

​​RETURN POLICY​

We hope you’re 100% happy with your item but if you do wish to return QUDO PETS have a 14 day returns policy. This means we require items to be returned within 14 days of purchase. Products must be in perfect condition (unused, unwashed & in the same condition as recieved) so we strongly advise checking items indoors and in a clean area. Only remove QUDO tags once you choose to keep the item. Removing the tag will void any returns.

 

You will be required to pay return postage unless any of the delivered items arrive damaged or faulty to you. Items will be quality checked before processing so photographic evidence will be required in the case of damaged/faulty returns.  Only then will postage from the original order & return be refunded.

 

Refunds will be processed within 3-5 working days from items being delivered back to us.

 

We do not accept returns on sale items as this is reflected in sale price.

 

Returns address:

QUDO PETS Returns

Unit 1a, North Walls

Stafford

ST16 3AD

 

If items are returned using standard untracked delivery then we advise keeping the proof of postage as QUDO PETS cannot take responsibility if items go missing.

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